This system is provided for authorised business use only and may be used to access endpoints containing Controlled Unclassified Information (CUI). By starting a remote support session you acknowledge and consent to the following:

Remote support sessions are monitored, recorded and subject to audit. There is no right to privacy in anything done during a session.
Unauthorised or improper use may result in disciplinary action and civil or criminal penalties.
Information accessed during a session, including CUI, must be handled and shared only as your contract and company policy allow.
Evidence of unauthorised use collected during monitoring may be provided to management and to law enforcement.

Authorized Support Channel

Technical support for Sierra Management and Technologies, Inc. If a Sierra technician is assisting you, enter the session key they provided in the Session Key panel below.

Before you continue. remote.sierratech.us is the only Sierra support address. Never run remote support software that arrives by unsolicited email, message, or phone call. If you are unsure, hang up and call the IT team yourself using a number you already have.

Session Key

BeyondTrust Remote Support